1. Leadership, Supervision, and Staff Development

• Provide daily supervision, guidance, and motivation to care staff to ensure consistent, high-quality care delivery.
• Conduct regular spot checks, supervisions, and performance reviews to monitor and improve care quality and compliance.
• Support staff development through training, mentoring, and induction programmes in accordance with company and CQC standards.
• Assist the care manager in handling performance issues, disciplinary processes, and staff evaluations when required.

2. Rota and Resource Management

• Assist in creating and maintaining staff rotas, ensuring all shifts are adequately covered and service continuity is maintained.
• Monitor attendance, punctuality, and timekeeping of care staff, ensuring compliance with company policies.
• Respond promptly to staffing shortages or emergencies by reorganising schedules or providing direct care cover when necessary.

3. Risk Management and Quality Assurance

• Conduct risk assessments for service users and environments, identifying hazards and implementing preventative measures.
• Review and update risk assessments regularly, ensuring safe working practices and adherence to Health and Safety regulations.
• Participate in internal audits, care reviews, and CQC inspections, providing documentation and evidence of compliance.

4. Person-Centred Care Planning

• Collaborate with service users, families, healthcare professionals, and other stakeholders to create and review individualised care plans.
• Ensure care plans are updated to reflect changes in health, preferences, or support needs, promoting independence and wellbeing.
• Monitor and document care outcomes to ensure delivery of compassionate, high-quality support.

5. Incident, Complaint, and Safeguarding Management

• Record, report, and investigate all incidents, accidents, or safeguarding concerns in line with organisational policy.
• Support the manager in addressing complaints or quality concerns, ensuring timely resolution and learning outcomes.
• Maintain confidentiality and comply with GDPR and data protection requirements at all times.

6. Communication and Coordination

• Maintain regular communication with care teams, service users, and external professionals to ensure continuity of care.
• Respond to calls and messages from service users or staff to address immediate care needs or emergencies.
• Promote positive relationships with service users, families, and external partners, upholding the organisation’s values and reputation.

7. Direct Care and Support (When Required)

• Step in to deliver personal care and support in accordance with service user plans, including:
• Assistance with bathing, dressing, toileting, and hygiene - their personal care needs.
• Support with mobility, medication, meals, and hydration, assist with feeding if required.
• Emotional support, companionship, and promoting independence.
• Accompanying service users to appointments, community activities, or shopping trips.
• Monitors service users conditions by taking temperature, pulse, respiration and weight, and contributes to record keeping.
• Report both verbally and in writing on service users general condition and wellbeing.
• Maintain a clean and safe environment for service users and staff.
• Assist in the collection of specimens and samples.
• Report accidents and incidents to the senior member.

8. Health, Safety, and Compliance

• Ensure compliance with the Care Act 2014, Health and Social Care Act 2008 (Regulated Activities), CQC Fundamental Standards, and Health and Safety at Work Act 1974.
• Promote a safe working environment by adhering to infection prevention and control protocols.
• Maintain accurate and up-to-date records of care delivery, risk assessments, and health and safety checks.